Privacy Policy

1. About this Policy

This Privacy Policy explains how SINGO collects, uses, discloses and protects information when you use our website, travel tools, merchant features, deals, navigation services and Ask SINGO assistant.

SINGO is committed to handling personal data responsibly and in accordance with applicable Singapore data protection laws.

2. Information We May Collect

Depending on how you use SINGO, we may collect information that you provide directly, such as your name, email address, telephone number, business information, merchant enquiries, deal or redemption information and messages submitted through our services.

We may also process technical information necessary to operate, secure and troubleshoot the service, such as request information, session information, device or browser information and security logs.

3. Location Information

Certain SINGO features, including nearby transport and navigation, may ask for permission to access your device's location. Your browser or device controls whether location access is granted.

When you choose to use a location-based feature, location coordinates may be processed as necessary to provide that feature, including finding nearby bus stops or calculating a route. You may deny or revoke location permission through your browser or device settings, although some location-based features may then be unavailable.

4. Ask SINGO and AI

Messages submitted to Ask SINGO may be processed by SINGO and third-party technology providers used to provide AI-assisted responses. Please avoid entering passwords, payment-card details, identity-document numbers, medical information or other unnecessary sensitive information into Ask SINGO.

Where SINGO provides live or verified transport information, relevant information may also be processed through the transport or mapping services required to provide the requested feature.

5. How We Use Information

We may use information to:

• provide and operate SINGO's features;
• respond to enquiries and merchant applications;
• provide navigation, transport and AI-assisted services;
• administer merchant listings, deals and redemptions;
• maintain security and prevent fraud or abuse;
• diagnose technical problems and improve reliability;
• understand and improve how SINGO is used; and
• comply with applicable legal obligations.

6. Service Providers

SINGO may rely on third-party providers for functions such as hosting, databases, artificial intelligence, mapping, transport information, communications, security and analytics. Information may be disclosed or processed only as reasonably necessary for those providers to perform services for SINGO or where otherwise permitted or required by law.

Some providers may process information outside Singapore. Where applicable, SINGO will take reasonable steps in relation to the protection of personal data transferred overseas as required by applicable law.

7. Cookies and Similar Technologies

SINGO uses cookies or similar technologies where necessary to operate features such as sessions, preferences and language selection. We may also introduce privacy-conscious analytics to understand service usage. More information is available in our Cookie Policy.

8. Data Retention

SINGO retains personal data only for as long as reasonably necessary for the purposes for which it was collected, legitimate operational or security requirements, dispute resolution, or applicable legal and regulatory requirements. Information that is no longer required will be deleted, anonymised or otherwise handled in accordance with applicable requirements where reasonably practicable.

9. Security

SINGO takes reasonable administrative and technical measures designed to protect information against unauthorised access, collection, use, disclosure, alteration or loss. No internet service can guarantee absolute security, and users should also take appropriate steps to protect their devices and credentials.

10. Your Requests and Choices

Subject to applicable law and any relevant exceptions, you may contact SINGO regarding access to or correction of personal data held about you, withdrawal of consent where applicable, or questions about how your personal data is handled.

We may need to verify your identity before processing certain requests.

11. Third-Party Websites

SINGO may link to merchant websites, booking services, mapping services or other third-party websites. Their privacy practices are governed by their own policies, and you should review those policies when using their services.

12. Changes to this Policy

We may update this Privacy Policy as SINGO develops or when legal, technical or operational requirements change. The latest version will be published on this page with its updated date.

13. Contact

For privacy questions, requests or concerns, contact SINGO at hello@singo.sg.

This email address is SINGO's public contact point for data protection and privacy enquiries.